Mortgage company · complaint record
HomeLight complaints
Filed under HomeLight, Inc.
Consumers have filed 1 complaint about HomeLight since 2021, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2021
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 30, 2021
HomeLight complaints by month
The busiest month was July 2021 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How HomeLight answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top HomeLight problems
HomeLight compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | HomeLightMortgages | - | 0 | - |
Compare side by side: HomeLight vs Midwest Loan Services · HomeLight vs Truhome Solutions · HomeLight vs NEXA Mortgage · HomeLight vs Hilltop
What people say about HomeLight
All experiencesNo experiences with HomeLight yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest HomeLight complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 30, 2021 | Mortgages | Closing on a mortgage | Explained |
Questions about HomeLight
How many complaints does HomeLight have?
HomeLight has 1 complaint on record since July 2021, including 0 in the last 12 months and 0 in the last 30 days.
Does HomeLight respond to complaints?
Yes. HomeLight answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with HomeLight?
The most common problems are closing on a mortgage (1).
Is HomeLight legit?
HomeLight is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is HomeLight legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against HomeLight?
Complain to HomeLight in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most HomeLight complaints come from?
Most come from Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about HomeLight
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