Mortgage company · complaint record
Homepromise complaints
Filed under HOMEPROMISE CORPORATION
Consumers have filed 1 complaint about Homepromise since 2023, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since April 2023
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Apr 16, 2023
Homepromise complaints by month
The busiest month was April 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Homepromise answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Homepromise problems
Homepromise compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | HomepromiseMortgages | - | 0 | - |
Compare side by side: Homepromise vs Midwest Loan Services · Homepromise vs Truhome Solutions · Homepromise vs NEXA Mortgage · Homepromise vs Hilltop
What people say about Homepromise
All experiencesNo experiences with Homepromise yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Homepromise complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 16, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Homepromise
How many complaints does Homepromise have?
Homepromise has 1 complaint on record since April 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Homepromise respond to complaints?
Yes. Homepromise answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Homepromise?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1).
Is Homepromise legit?
Homepromise is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Homepromise legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Homepromise?
Complain to Homepromise in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Homepromise complaints come from?
Most come from Maryland (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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