Mortgage company · complaint record
Hometown Mortgage Services complaints
Filed under Hometown Mortgage Services, Inc.
Consumers have filed 3 complaints about Hometown Mortgage Services since 2013, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since April 2013
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: May 1, 2026
Most complained-about mortgage lenders & servicers
Hometown Mortgage Services complaints by month
The busiest month was April 2013 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Hometown Mortgage Services answered all time
- Closed with explanation133.3%
- Untimely response266.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Hometown Mortgage Services problems
Inside "Closing on a mortgage"
- Delays with the closing process 1
Hometown Mortgage Services compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Hometown Mortgage ServicesMortgages | - | 1 | - |
Compare side by side: Hometown Mortgage Services vs Midwest Loan Services · Hometown Mortgage Services vs Truhome Solutions · Hometown Mortgage Services vs NEXA Mortgage · Hometown Mortgage Services vs Hilltop
What people say about Hometown Mortgage Services
All experiencesNo experiences with Hometown Mortgage Services yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Hometown Mortgage Services complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 1, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | No timely reply |
| Jul 27, 2016 | Mortgages | Loan modification,collection,foreclosure | No timely reply |
| Apr 9, 2013 | Mortgages | Credit decision / Underwriting | Explained |
Questions about Hometown Mortgage Services
How many complaints does Hometown Mortgage Services have?
Hometown Mortgage Services has 3 complaints on record since April 2013, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Hometown Mortgage Services respond to complaints?
Yes. Hometown Mortgage Services answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Hometown Mortgage Services?
The most common problems are closing on a mortgage (1), loan modification,collection,foreclosure (1), credit decision / Underwriting (1).
Is Hometown Mortgage Services legit?
Hometown Mortgage Services is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Hometown Mortgage Services legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Hometown Mortgage Services?
Complain to Hometown Mortgage Services in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Hometown Mortgage Services complaints come from?
Most come from Texas (1), Alabama (1), New York (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Hometown Mortgage Services
No comments yet. Start the conversation - questions are welcome too.