Mortgage company · complaint record
Horizon Financial Group complaints
Filed under Horizon Financial Group, Inc.
Consumers have filed 1 complaint about Horizon Financial Group since 2018, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since August 2018
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Aug 29, 2018
Horizon Financial Group complaints by month
The busiest month was August 2018 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Horizon Financial Group answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Horizon Financial Group problems
Horizon Financial Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Horizon Financial GroupMortgages | - | 0 | - |
Compare side by side: Horizon Financial Group vs Midwest Loan Services · Horizon Financial Group vs Truhome Solutions · Horizon Financial Group vs NEXA Mortgage · Horizon Financial Group vs Hilltop
What people say about Horizon Financial Group
All experiencesNo experiences with Horizon Financial Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Horizon Financial Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Aug 29, 2018 | Mortgages | Closing on a mortgage | Explained |
Questions about Horizon Financial Group
How many complaints does Horizon Financial Group have?
Horizon Financial Group has 1 complaint on record since August 2018, including 0 in the last 12 months and 0 in the last 30 days.
Does Horizon Financial Group respond to complaints?
Yes. Horizon Financial Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Horizon Financial Group?
The most common problems are closing on a mortgage (1).
Is Horizon Financial Group legit?
Horizon Financial Group is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Horizon Financial Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Horizon Financial Group?
Complain to Horizon Financial Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Horizon Financial Group complaints come from?
Most come from Michigan (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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