Auto lender · complaint record
Horizon West Financial complaints
Filed under Horizon West Financial, Inc
Consumers have filed 3 complaints about Horizon West Financial since 2020, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #133 of 193
Since July 2020
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Jul 19, 2026
Most complained-about auto lenders
Horizon West Financial complaints by month
The busiest month was July 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Horizon West Financial answered all time
- Closed with explanation3100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Horizon West Financial complaints are about
Top Horizon West Financial problems
Inside "Managing the loan or lease"
- Problem with fees charged 1
- Loan sold or transferred to another company 1
Horizon West Financial compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Horizon West FinancialAuto loans & leases | - | 1 | - |
Compare side by side: Horizon West Financial vs The Savings Group · Horizon West Financial vs AC AutoPay LLC, Denver, CO Branch · Horizon West Financial vs CARS Acquisition · Horizon West Financial vs EA Holdings
What people say about Horizon West Financial
All experiencesNo experiences with Horizon West Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Horizon West Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 19, 2026 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Explained |
| May 13, 2025 | Credit cards | Problem when making paymentsYou never received your bill or did not know a payment was due | Explained |
| Jul 2, 2020 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
Questions about Horizon West Financial
How many complaints does Horizon West Financial have?
Horizon West Financial has 3 complaints on record since July 2020, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Horizon West Financial respond to complaints?
Yes. Horizon West Financial answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Horizon West Financial?
The most common problems are managing the loan or lease (2), problem when making payments (1).
Is Horizon West Financial legit?
Horizon West Financial is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Horizon West Financial legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Horizon West Financial?
Complain to Horizon West Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Horizon West Financial complaints come from?
Most come from California (2), Illinois (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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