JAN Holdings against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | JAN Holdings | 0 | new | - | - | 20 |
Every mortgage company ranked
Latest JAN Holdings mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 12, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | TN | No timely reply | No |
| May 6, 2023 | Mortgages | Struggling to pay mortgage | TN | Explained | No |
| Apr 5, 2023 | Mortgages | Trouble during payment process | CA | Explained | No |
| Apr 12, 2022 | Mortgages | Closing on a mortgage | SC | Explained | No |
| Dec 23, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | PR | Explained | No |
| Oct 19, 2021 | Mortgages | Closing on a mortgage | GA | Explained | Yes |
| Jul 11, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
| Apr 20, 2021 | Mortgages | Closing on a mortgage | CA | Money back | Yes |
| Jan 6, 2021 | Mortgages | Improper use of your reportReporting company used your report improperly | GA | Explained | No |
| Oct 6, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | FL | Explained | No |
| Sep 4, 2020 | Mortgages | Closing on a mortgage | CA | Explained | Yes |
| Jul 9, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | No |
| Apr 7, 2020 | Mortgages | Trouble during payment process | FL | Explained | Yes |
| Mar 26, 2020 | Mortgages | Trouble during payment process | CA | Explained | Yes |
| Jul 3, 2019 | Mortgages | Closing on a mortgage | - | Explained | No |
| Mar 2, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | No |
| Jan 14, 2019 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| Dec 14, 2018 | Mortgages | Trouble during payment process | NH | Explained | Yes |
| Mar 8, 2018 | Mortgages | Closing on a mortgage | NJ | Explained | Yes |
| Jan 14, 2018 | Mortgages | Closing on a mortgage | ME | Money back | No |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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