Mortgages
PennyMac mortgages complaints
Consumers have filed 5,470 complaints about PennyMac's mortgages, 1,157 in the last 12 months (+86%). PennyMac answered 99.9% on time and closed 13% with relief. See the whole PennyMac record.
PennyMac against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
Latest PennyMac mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 9, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 6, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 6, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Nov 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 5, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Nov 4, 2026 | Mortgages | Trouble during payment processFees charged | Fixed |
| Nov 4, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 4, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Nov 4, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Fixed |
| Nov 4, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
| Nov 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Nov 3, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Nov 3, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Nov 2, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Nov 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 31, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | Explained |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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