Mortgages
Carrington Mortgage Services mortgages complaints
Consumers have filed 6,641 complaints about Carrington Mortgage Services's mortgages, 1,081 in the last 12 months (+124%). Carrington Mortgage Services answered 99.7% on time and closed 0% with relief. See the whole Carrington Mortgage Services record.
Carrington Mortgage Services against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
Latest Carrington Mortgage Services mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 6, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Nov 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Nov 5, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 4, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | In progress |
| Nov 4, 2026 | Mortgages | Trouble during payment processFees charged | In progress |
| Nov 4, 2026 | Mortgages | Trouble during payment processLoan sold or transferred to another company | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageForeclosure | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Nov 3, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Nov 2, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Nov 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Nov 1, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | In progress |
| Oct 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 29, 2026 | Mortgages | Trouble during payment processFees charged | In progress |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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