Mortgages
Freedom Mortgage mortgages complaints
Consumers have filed 9,327 complaints about Freedom Mortgage's mortgages, 1,701 in the last 12 months (+50%). Freedom Mortgage answered 99.4% on time and closed 0% with relief. See the whole Freedom Mortgage record.
Freedom Mortgage against other mortgage lenders & servicers
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | 81.4% | 0% |
| 2 | Rocket Mortgage | 3,572 | 99.9% | 0% |
| 3 | Freedom Mortgage | 1,701 | 99.4% | 0% |
| 4 | Ocwen Financial | 1,514 | 100% | 1% |
| 5 | Wells Fargo | 1,187 | 100% | 9% |
| 6 | PennyMac | 1,157 | 99.9% | 13% |
| 7 | Select Portfolio Servicing | 1,130 | 99.9% | 0% |
| 8 | Carrington Mortgage Services | 1,081 | 99.7% | 0% |
| 9 | Selene | 967 | 100% | 0% |
| 10 | LoanCare | 862 | 100% | 0% |
| 11 | Mr. Cooper | 757 | 100% | 0% |
| 12 | JPMorgan Chase | 734 | 100% | 2% |
Latest Freedom Mortgage mortgages complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Nov 4, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Nov 3, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Nov 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Nov 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Nov 1, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Oct 31, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 31, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 31, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 30, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Oct 30, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 30, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 29, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
| Oct 29, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | In progress |
| Oct 29, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | In progress |
| Oct 29, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | In progress |
| Oct 28, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Oct 28, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 28, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | In progress |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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