Debt collection
KeyBank debt collection complaints
Consumers have filed 273 complaints about KeyBank's debt collection, 30 in the last 12 months (+15%). KeyBank answered 100% on time and closed 23% with relief. See the whole KeyBank record.
KeyBank against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | KeyBank | 30 | 100% | 23% |
Latest KeyBank debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 30, 2025 | Debt collection | Written notification about debtNotification didn't disclose it was an attempt to collect a debt | Fixed |
| Sep 29, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Sep 27, 2025 | Debt collection | Took or threatened to take negative or legal actionSued you without properly notifying you of lawsuit | Explained |
| Sep 4, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Aug 6, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 24, 2025 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| Jul 16, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 14, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jun 10, 2025 | Debt collection | Communication tacticsFrequent or repeated calls | Fixed |
| May 26, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 17, 2025 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| May 7, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Apr 17, 2025 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| Apr 9, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Mar 28, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Feb 17, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Money back |
| Jan 28, 2025 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Jan 27, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jan 22, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jan 17, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jan 17, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jan 17, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jan 16, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 7, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jan 6, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Dec 2, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Nov 6, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Nov 5, 2024 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Oct 30, 2024 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 28, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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