Debt collection
KeyBank debt collection complaints
Consumers have filed 273 complaints about KeyBank's debt collection, 30 in the last 12 months (+15%). KeyBank answered 100% on time and closed 23% with relief. See the whole KeyBank record.
KeyBank against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | KeyBank | 30 | 100% | 23% |
Latest KeyBank debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 17, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Oct 10, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Money back |
| Aug 29, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
| Aug 27, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | Explained |
| Aug 20, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Jul 31, 2026 | Debt collection | Threatened to contact someone or share information improperlyContacted you after you asked them to stop | Explained |
| Jul 15, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 13, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Jul 6, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 6, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Jul 6, 2026 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| May 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| May 11, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| May 6, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| May 2, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Apr 24, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Fixed |
| Apr 10, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Mar 17, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Mar 13, 2026 | Debt collection | Electronic communicationsFrequent or repeated messages | Fixed |
| Feb 25, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 11, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 10, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 9, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Feb 8, 2026 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| Feb 7, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jan 16, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jan 1, 2026 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Dec 13, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Dec 12, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Fixed |
| Dec 10, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Fixed |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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