Debt collection
KeyBank debt collection complaints
Consumers have filed 273 complaints about KeyBank's debt collection, 30 in the last 12 months (+15%). KeyBank answered 100% on time and closed 23% with relief. See the whole KeyBank record.
KeyBank against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | KeyBank | 30 | 100% | 23% |
Latest KeyBank debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 15, 2024 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Explained |
| Jul 1, 2024 | Debt collection | Communication tacticsCalled before 8am or after 9pm | Explained |
| Jun 10, 2024 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| May 15, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Apr 5, 2024 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Feb 6, 2024 | Debt collection | Communication tacticsUsed obscene, profane, or other abusive language | Money back |
| Jan 11, 2024 | Debt collection | Communication tacticsUsed obscene, profane, or other abusive language | Money back |
| Jan 2, 2024 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
| Dec 22, 2023 | Debt collection | Took or threatened to take negative or legal actionThreatened to arrest you or take you to jail if you do not pay | Explained |
| Oct 25, 2023 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Oct 15, 2023 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Oct 2, 2023 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Sep 30, 2023 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 26, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 14, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Aug 3, 2023 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Aug 2, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jul 14, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Money back |
| Jul 1, 2023 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Jun 21, 2023 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jun 14, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Fixed |
| Jun 1, 2023 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| May 17, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Money back |
| Apr 25, 2023 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Apr 18, 2023 | Debt collection | Attempts to collect debt not owedDebt was paid | Fixed |
| Mar 23, 2023 | Debt collection | Took or threatened to take negative or legal actionThreatened to sue you for very old debt | Explained |
| Mar 21, 2023 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Money back |
| Feb 26, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Feb 6, 2023 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 9, 2023 | Debt collection | False statements or representationIndicated you were committing crime by not paying debt | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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