Mortgage company · complaint record
Keypoint Mortgage complaints
Filed under Keypoint Mortgage, LLC
Consumers have filed 3 complaints about Keypoint Mortgage since 2017, 1 of them in the last 12 months. It answered 0% on time and closed 100% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 100%
- Last 30 days
- 0
- Rank
- #365 of 595
Since April 2017
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 5, 2026
Most complained-about mortgage lenders & servicers
Keypoint Mortgage complaints by month
The busiest month was April 2017 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Keypoint Mortgage answered all time
- Closed with non-monetary relief133.3%
- Closed with explanation266.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Keypoint Mortgage problems
Inside "Closing on a mortgage"
- Closing disclosure or other related disclosures 1
- Changes in loan terms during or after closing 1
Keypoint Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Keypoint MortgageMortgages | - | 1 | - |
Compare side by side: Keypoint Mortgage vs Midwest Loan Services · Keypoint Mortgage vs Truhome Solutions · Keypoint Mortgage vs NEXA Mortgage · Keypoint Mortgage vs Hilltop
What people say about Keypoint Mortgage
All experiencesNo experiences with Keypoint Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Keypoint Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 5, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Fixed |
| Feb 26, 2024 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 5, 2017 | Mortgages | Loan modification,collection,foreclosure | Explained |
Questions about Keypoint Mortgage
How many complaints does Keypoint Mortgage have?
Keypoint Mortgage has 3 complaints on record since April 2017, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Keypoint Mortgage respond to complaints?
Yes. Keypoint Mortgage answered 0% of its complaints on time (within 15 days) and closed 100% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Keypoint Mortgage?
The most common problems are closing on a mortgage (2), loan modification,collection,foreclosure (1).
Is Keypoint Mortgage legit?
Keypoint Mortgage is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Keypoint Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Keypoint Mortgage?
Complain to Keypoint Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Keypoint Mortgage complaints come from?
Most come from New Jersey (2), Pennsylvania (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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