Mortgage company · complaint record
Keystone Mortgage Group complaints
Filed under Keystone Mortgage Group LLC
Consumers have filed 1 complaint about Keystone Mortgage Group since 2018, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since July 2018
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Jul 26, 2018
Keystone Mortgage Group complaints by month
The busiest month was July 2018 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Keystone Mortgage Group answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Keystone Mortgage Group problems
Keystone Mortgage Group compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Keystone Mortgage GroupMortgages | - | 0 | - |
Compare side by side: Keystone Mortgage Group vs Midwest Loan Services · Keystone Mortgage Group vs Truhome Solutions · Keystone Mortgage Group vs NEXA Mortgage · Keystone Mortgage Group vs Hilltop
What people say about Keystone Mortgage Group
All experiencesNo experiences with Keystone Mortgage Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Keystone Mortgage Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 26, 2018 | Mortgages | Closing on a mortgage | Explained |
Questions about Keystone Mortgage Group
How many complaints does Keystone Mortgage Group have?
Keystone Mortgage Group has 1 complaint on record since July 2018, including 0 in the last 12 months and 0 in the last 30 days.
Does Keystone Mortgage Group respond to complaints?
Yes. Keystone Mortgage Group answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Keystone Mortgage Group?
The most common problems are closing on a mortgage (1).
Is Keystone Mortgage Group legit?
Keystone Mortgage Group is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Keystone Mortgage Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Keystone Mortgage Group?
Complain to Keystone Mortgage Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Keystone Mortgage Group complaints come from?
Most come from Tennessee (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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