Loan Simple against other mortgage lenders & servicers
| # | Company | 12 months | Change | On time | Relief | All time |
|---|
| 1 | Shellpoint Mortgage Servicing | 3,741 | +17% | 81.4% | 0% | 17,690 |
| 2 | Rocket Mortgage | 3,572 | +499% | 99.9% | 0% | 8,475 |
| 3 | Freedom Mortgage | 1,701 | +50% | 99.4% | 0% | 9,327 |
| 4 | Ocwen Financial | 1,514 | +44% | 100% | 1% | 35,815 |
| 5 | Wells Fargo | 1,187 | -8% | 100% | 9% | 49,962 |
| 6 | PennyMac | 1,157 | +86% | 99.9% | 13% | 5,470 |
| 7 | Select Portfolio Servicing | 1,130 | +34% | 99.9% | 0% | 15,278 |
| 8 | Carrington Mortgage Services | 1,081 | +124% | 99.7% | 0% | 6,641 |
| 9 | Selene | 967 | +53% | 100% | 0% | 3,082 |
| 10 | LoanCare | 862 | +107% | 100% | 0% | 7,382 |
| 11 | Mr. Cooper | 757 | -64% | 100% | 0% | 13,321 |
| 12 | JPMorgan Chase | 734 | +43% | 100% | 2% | 25,884 |
| 13 | Loan Simple | 3 | new | 100% | 0% | 21 |
Every mortgage company ranked
Latest Loan Simple mortgages complaints
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 24, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | GA | Explained | Yes |
| Apr 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | GA | Explained | Yes |
| Apr 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NC | Explained | Yes |
| Oct 22, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | GA | Explained | Yes |
| May 1, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | TX | Explained | Yes |
| Mar 30, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageLoan estimate or other related disclosures | CA | Money back | Yes |
| Jan 4, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | TX | Explained | Yes |
| Oct 4, 2024 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | CO | Explained | Yes |
| Mar 19, 2024 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | FL | Explained | Yes |
| Oct 13, 2023 | Mortgages | Closing on a mortgageFees or costs after closing | IN | Money back | Yes |
| Jan 25, 2023 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | TX | Explained | Yes |
| Jan 21, 2023 | Mortgages | Closing on a mortgage | AZ | Explained | Yes |
| Oct 25, 2021 | Mortgages | Closing on a mortgage | CO | Explained | Yes |
| Oct 12, 2021 | Mortgages | Closing on a mortgage | CO | Explained | Yes |
| Sep 10, 2020 | Mortgages | Trouble during payment process | NM | Explained | Yes |
| Feb 27, 2020 | Mortgages | Trouble during payment process | GA | Money back | Yes |
| Sep 11, 2019 | Mortgages | Closing on a mortgage | CO | Explained | Yes |
| Feb 25, 2019 | Mortgages | Trouble during payment process | CO | Explained | Yes |
| Jul 2, 2018 | Mortgages | Trouble during payment process | GA | Explained | Yes |
| May 31, 2018 | Mortgages | Closing on a mortgage | TX | Explained | Yes |
| Jun 17, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
Your rights with mortgage lenders & servicers
Your mortgage servicer must correct errors you report in a written notice of error and answer written requests for information, usually within 30 business days. It must apply payments on the day they arrive, and it generally cannot start foreclosure until you are more than 120 days behind or while a complete loss-mitigation application is pending.
Scam warning: Be careful of anyone who charges up front to save your home, tells you to stop paying your servicer, or asks you to sign over the deed. HUD-approved housing counselors help for free.
General information, not legal advice; rules vary by state. Plain-English guides
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