Crypto platform · complaint record
Luno US complaints
Filed under Luno US, Inc.
Consumers have filed 2 complaints about Luno US since 2023, none in the last 12 months. It answered 50% on time and closed 50% with relief for the customer. The most common problem is fraud or scam.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 0
- Answered on time
- 50%
- Closed with relief
- 50%
- Last 30 days
- 0
- Rank
- -
Since February 2023
new vs the year before
Industry: 96.9%
Typical crypto platform: 14%
Newest: Feb 16, 2024
Luno US complaints by month
The busiest month was February 2023 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Luno US answered all time
- Closed with monetary relief150%
- Closed with explanation150%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Luno US complaints are about
Top Luno US problems
Luno US compared with other crypto exchanges & apps
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Winklevoss ExchangeCrypto | 54 | 416 | C |
| 2 | KrakenCrypto | 30 | 311 | F |
| 3 | Foris DAXCrypto | 33 | 235 | F |
| 4 | BAM Management USCrypto | 2 | 69 | F |
| 5 | Blockchain.comCrypto | 33 | 66 | F |
| 6 | Okx IncCrypto | 55 | 40 | C |
| 7 | EToro USACrypto | 12 | 27 | F |
| 8 | Luno USCrypto | - | 0 | - |
Compare side by side: Luno US vs Winklevoss Exchange · Luno US vs Kraken · Luno US vs Foris DAX · Luno US vs BAM Management US
What people say about Luno US
All experiencesNo experiences with Luno US yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Luno US complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 16, 2024 | Crypto | Fraud or scam | Explained |
| Feb 13, 2023 | Money transfers & apps | Fraud or scam | Money back |
Questions about Luno US
How many complaints does Luno US have?
Luno US has 2 complaints on record since February 2023, including 0 in the last 12 months and 0 in the last 30 days.
Does Luno US respond to complaints?
Yes. Luno US answered 50% of its complaints on time (within 15 days) and closed 50% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Luno US?
The most common problems are fraud or scam (2).
Is Luno US legit?
Luno US is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Luno US legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Luno US?
Complain to Luno US in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Luno US complaints come from?
Most come from Ohio (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Luno US
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