Mortgage company · complaint record
Metro Island Mortgage complaints
Filed under METRO ISLAND MORTGAGE INC.
Consumers have filed 2 complaints about Metro Island Mortgage since 2018, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 2
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since October 2018
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Mar 30, 2026
Most complained-about mortgage lenders & servicers
Metro Island Mortgage complaints by month
The busiest month was October 2018 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Metro Island Mortgage answered all time
- Closed with explanation2100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Metro Island Mortgage problems
Inside "Trouble during payment process"
- Payment process 1
Metro Island Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Metro Island MortgageMortgages | - | 1 | - |
Compare side by side: Metro Island Mortgage vs Midwest Loan Services · Metro Island Mortgage vs Truhome Solutions · Metro Island Mortgage vs NEXA Mortgage · Metro Island Mortgage vs Hilltop
What people say about Metro Island Mortgage
All experiencesNo experiences with Metro Island Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Metro Island Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Mar 30, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Oct 12, 2018 | Mortgages | Closing on a mortgage | Explained |
Questions about Metro Island Mortgage
How many complaints does Metro Island Mortgage have?
Metro Island Mortgage has 2 complaints on record since October 2018, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Metro Island Mortgage respond to complaints?
Yes. Metro Island Mortgage answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Metro Island Mortgage?
The most common problems are trouble during payment process (1), closing on a mortgage (1).
Is Metro Island Mortgage legit?
Metro Island Mortgage is a real company with a public complaint record: consumers have complained about it 2 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Metro Island Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Metro Island Mortgage?
Complain to Metro Island Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Metro Island Mortgage complaints come from?
Most come from Puerto Rico (2). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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