Debt collection
Mr. Cooper debt collection complaints
Consumers have filed 457 complaints about Mr. Cooper's debt collection, 18 in the last 12 months (-76%). Mr. Cooper answered 100% on time and closed 0% with relief. See the whole Mr. Cooper record.
Mr. Cooper against other debt collectors
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | CL Holdings | 25,525 | 99.9% | 51% |
| 2 | Encore Capital (Midland Credit) | 19,484 | 100% | 12% |
| 3 | Portfolio Recovery Associates | 17,942 | 99.9% | 63% |
| 4 | Resurgent Capital Services | 17,500 | 100% | 26% |
| 5 | TransUnion | 9,367 | 100% | 48% |
| 6 | Experian | 9,347 | 100% | 9% |
| 7 | CCS Financial Services | 8,704 | 99.9% | 2% |
| 8 | Equifax | 7,993 | 100% | 40% |
| 9 | Kriya Capital | 7,526 | 100% | 100% |
| 10 | I.C. System | 6,903 | 100% | 0% |
| 11 | National Credit Systems | 5,918 | 99.9% | 0% |
| 12 | Caine & Weiner | 5,539 | 99.9% | 39% |
| 13 | Mr. Cooper | 18 | 100% | 0% |
Latest Mr. Cooper debt collection complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 24, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Sep 22, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 22, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Sep 10, 2025 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Explained |
| Aug 30, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Aug 30, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 19, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 18, 2025 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Aug 11, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Aug 1, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 28, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 3, 2025 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Jun 27, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Jun 13, 2025 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Jun 3, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| May 31, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| May 29, 2025 | Debt collection | Took or threatened to take negative or legal actionSued you without properly notifying you of lawsuit | Explained |
| May 28, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| May 25, 2025 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| May 19, 2025 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| May 15, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| May 13, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| May 9, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| May 1, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Apr 29, 2025 | Debt collection | Took or threatened to take negative or legal actionSued you without properly notifying you of lawsuit | Explained |
| Apr 27, 2025 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Apr 27, 2025 | Debt collection | False statements or representationImpersonated attorney, law enforcement, or government official | Explained |
| Apr 23, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Apr 9, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Apr 9, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
Your rights with debt collectors
Under the Fair Debt Collection Practices Act a collector must send you a validation notice with the amount and the creditor, and if you dispute the debt in writing within 30 days it must stop collecting until it verifies it. Collectors cannot harass you, lie, threaten arrest, or call at unusual times, and you can tell them in writing to stop contacting you.
Scam warning: Fake collectors threaten arrest, demand payment by gift card, wire or crypto, and refuse to put anything in writing. Ask for the validation notice and check the collector's name and number independently before you pay anything.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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