Mortgage company · complaint record
Prime Home Lending complaints
Filed under Prime Home Lending, LLC
Consumers have filed 4 complaints about Prime Home Lending since 2025, 4 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4
- Last 12 months
- 4
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #216 of 595
Since December 2025
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 11, 2026
Most complained-about mortgage lenders & servicers
Prime Home Lending complaints by month
The busiest month was December 2025 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Prime Home Lending answered all time
- Closed with explanation4100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Prime Home Lending problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 1
- Trying to communicate with the company to fix an issue while managing or servicing your loan 1
- Fees charged 1
Prime Home Lending compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Prime Home LendingMortgages | - | 4 | - |
Compare side by side: Prime Home Lending vs Midwest Loan Services · Prime Home Lending vs Truhome Solutions · Prime Home Lending vs NEXA Mortgage · Prime Home Lending vs Hilltop
What people say about Prime Home Lending
All experiencesNo experiences with Prime Home Lending yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Prime Home Lending complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 11, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Aug 18, 2026 | Mortgages | Trouble during payment processFees charged | Explained |
| Feb 27, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Dec 22, 2025 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
Questions about Prime Home Lending
How many complaints does Prime Home Lending have?
Prime Home Lending has 4 complaints on record since December 2025, including 4 in the last 12 months and 0 in the last 30 days. That makes it number 2,028 of every company by complaints this year.
Does Prime Home Lending respond to complaints?
Yes. Prime Home Lending answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Prime Home Lending?
The most common problems are trouble during payment process (3), closing on a mortgage (1).
Is Prime Home Lending legit?
Prime Home Lending is a real company with a public complaint record: consumers have complained about it 4 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Prime Home Lending legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Prime Home Lending?
Complain to Prime Home Lending in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Prime Home Lending complaints come from?
Most come from California (2), Ohio (1), Arkansas (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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