Mortgage company · complaint record
Prime Source Mortgage complaints
Filed under Prime Source Mortgage, Inc
Consumers have filed 40 complaints about Prime Source Mortgage since 2015, 36 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is trouble during payment process.
Poor response record. How it works
- Complaints on record
- 40
- Last 12 months
- 36
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #60 of 595
Since November 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 5, 2026
Most complained-about mortgage lenders & servicers
Prime Source Mortgage complaints by month
The busiest month was September 2026 (27 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Prime Source Mortgage answered last 12 months
- Untimely response36100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/450% on time
- Relief for customers0/400% closed with relief
- Complaint trend10/15no earlier year
Top Prime Source Mortgage problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 36
Prime Source Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mutual of Omaha MortgageMortgages | 58 | 38 | C |
| 2 | Southwest BusinessMortgages | 10 | 38 | F |
| 3 | Triad Financial ServicesMortgages | 70 | 36 | B |
| 4 | Alabama Housing Finance AuthorityMortgages | 16 | 36 | F |
| 5 | Prime Source MortgageMortgages | 10 | 36 | F |
| 6 | Independence Home LoansMortgages | 3 | 35 | F |
| 7 | Cardinal Financial Company, Limited PartnershipMortgages | 100 | 34 | A |
| 8 | Longbridge FinancialMortgages | 34 | 34 | F |
Compare side by side: Prime Source Mortgage vs Mutual of Omaha Mortgage · Prime Source Mortgage vs Southwest Business · Prime Source Mortgage vs Triad Financial Services · Prime Source Mortgage vs Alabama Housing Finance Authority
What people say about Prime Source Mortgage
All experiencesNo experiences with Prime Source Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Prime Source Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 5, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Oct 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Oct 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Oct 4, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Oct 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Oct 2, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Oct 1, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Oct 1, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Oct 1, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Sep 30, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Sep 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
| Sep 29, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | No timely reply |
Questions about Prime Source Mortgage
How many complaints does Prime Source Mortgage have?
Prime Source Mortgage has 40 complaints on record since November 2015, including 36 in the last 12 months and 0 in the last 30 days. That makes it number 809 of every company by complaints this year.
Does Prime Source Mortgage respond to complaints?
Yes. Prime Source Mortgage answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only. Its Response Score is 10/100 (grade F).
What do people complain about most with Prime Source Mortgage?
The most common problems are trouble during payment process (36), application, originator, mortgage broker (2), credit decision / Underwriting (1).
Is Prime Source Mortgage legit?
Prime Source Mortgage is a real company with a public complaint record: consumers have complained about it 40 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Prime Source Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Prime Source Mortgage?
Complain to Prime Source Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Prime Source Mortgage complaints come from?
Most come from Georgia (36), California (2), Washington (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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