Mortgage company · complaint record
Alabama Housing Finance Authority complaints
Consumers have filed 224 complaints about Alabama Housing Finance Authority since 2013, 36 of them in the last 12 months (+64% on the year before). It answered 88.9% on time and closed 3% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process.
Poor response record. How it works
- Complaints on record
- 224
- Last 12 months
- 36
- Answered on time
- 88.9%
- Closed with relief
- 3%
- Last 30 days
- 3
- Rank
- #60 of 595
Since March 2013
+64% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 13, 2026
Most complained-about mortgage lenders & servicers
Alabama Housing Finance Authority complaints by month
The busiest month was March 2026 (7 complaints). Complaints in the last 12 months are up 64% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Alabama Housing Finance Authority answered last 12 months
- Closed with non-monetary relief12.8%
- Closed with explanation3494.4%
- In progress12.8%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time0/4588.9% on time
- Relief for customers12/402.9% closed with relief
- Complaint trend4/15+64% vs last year
What Alabama Housing Finance Authority complaints are about
Top Alabama Housing Finance Authority problems
Inside "Trouble during payment process"
- Payment process 14
- Escrow, taxes, or insurance 8
- Trying to communicate with the company to fix an issue while managing or servicing your loan 4
- Paying off the loan 3
- Fees charged 2
- Loan sold or transferred to another company 1
Where Alabama Housing Finance Authority complaints come from
Most complaints: North Carolina (80), Alabama (43), Washington (42), Missouri (32), Arkansas (10).
Alabama Housing Finance Authority compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Mutual of Omaha MortgageMortgages | 58 | 38 | C |
| 2 | Southwest BusinessMortgages | 10 | 38 | F |
| 3 | Prime Source MortgageMortgages | 10 | 36 | F |
| 4 | Triad Financial ServicesMortgages | 70 | 36 | B |
| 5 | Alabama Housing Finance AuthorityMortgages | 16 | 36 | F |
| 6 | Independence Home LoansMortgages | 3 | 35 | F |
| 7 | Cardinal Financial Company, Limited PartnershipMortgages | 100 | 34 | A |
| 8 | Longbridge FinancialMortgages | 34 | 34 | F |
Compare side by side: Alabama Housing Finance Authority vs Mutual of Omaha Mortgage · Alabama Housing Finance Authority vs Southwest Business · Alabama Housing Finance Authority vs Prime Source Mortgage · Alabama Housing Finance Authority vs Triad Financial Services
What people say about Alabama Housing Finance Authority
All experiencesNo experiences with Alabama Housing Finance Authority yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Alabama Housing Finance Authority complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 13, 2026 | Mortgages | Trouble during payment processPayment process | In progress |
| Oct 23, 2026 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Oct 20, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Oct 12, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Oct 6, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Sep 22, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Sep 21, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Jul 29, 2026 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Jul 20, 2026 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Jul 20, 2026 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jul 16, 2026 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 14, 2026 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
Questions about Alabama Housing Finance Authority
How many complaints does Alabama Housing Finance Authority have?
Alabama Housing Finance Authority has 224 complaints on record since March 2013, including 36 in the last 12 months and 3 in the last 30 days. That makes it number 809 of every company by complaints this year.
Does Alabama Housing Finance Authority respond to complaints?
Yes. Alabama Housing Finance Authority answered 88.9% of its complaints on time (within 15 days) and closed 3% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 16/100 (grade F).
What do people complain about most with Alabama Housing Finance Authority?
The most common problems are trouble during payment process (76), struggling to pay mortgage (49), incorrect information on your report (23).
Is Alabama Housing Finance Authority legit?
Alabama Housing Finance Authority is a real company with a public complaint record: consumers have complained about it 224 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Alabama Housing Finance Authority legit? for the signals, red flags and how to protect yourself.
Are complaints about Alabama Housing Finance Authority going up or down?
Up. There were 36 complaints in the last 12 months against 22 in the 12 before (+64%). See every month.
How do I file a complaint against Alabama Housing Finance Authority?
Complain to Alabama Housing Finance Authority in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Alabama Housing Finance Authority complaints come from?
Most come from North Carolina (80), Alabama (43), Washington (42). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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