Mortgage company · complaint record
Longbridge Financial complaints
Filed under Longbridge Financial, LLC
Consumers have filed 104 complaints about Longbridge Financial since 2016, 34 of them in the last 12 months (+79% on the year before). It answered 97.1% on time and closed 0% with relief for the customer - less often than a typical mortgage company. The most common problem is trouble during payment process.
Poor response record. How it works
- Complaints on record
- 104
- Last 12 months
- 34
- Answered on time
- 97.1%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #64 of 595
Since September 2016
+79% vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Nov 5, 2026
Most complained-about mortgage lenders & servicers
Longbridge Financial complaints by month
The busiest month was May 2026 (7 complaints). Complaints in the last 12 months are up 79% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Longbridge Financial answered last 12 months
- Closed with explanation3397.1%
- Untimely response12.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time32/4597.1% on time
- Relief for customers0/400% closed with relief
- Complaint trend2/15+79% vs last year
What Longbridge Financial complaints are about
Top Longbridge Financial problems
Inside "Trouble during payment process"
- Trying to communicate with the company to fix an issue while managing or servicing your loan 15
- Paying off the loan 4
- Escrow, taxes, or insurance 2
- Payment process 2
- Loan sold or transferred to another company 1
- Interest rate 1
Where Longbridge Financial complaints come from
Most complaints: California (16), Florida (11), Arizona (9), Texas (7), Georgia (5).
Longbridge Financial compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Prime Source MortgageMortgages | 10 | 36 | F |
| 2 | Triad Financial ServicesMortgages | 70 | 36 | B |
| 3 | Alabama Housing Finance AuthorityMortgages | 16 | 36 | F |
| 4 | Independence Home LoansMortgages | 3 | 35 | F |
| 5 | Cardinal Financial Company, Limited PartnershipMortgages | 100 | 34 | A |
| 6 | Longbridge FinancialMortgages | 34 | 34 | F |
| 7 | Provident Funding AssociatesMortgages | 49 | 33 | D |
| 8 | ChrysalisMortgages | 51 | 32 | C |
Compare side by side: Longbridge Financial vs Prime Source Mortgage · Longbridge Financial vs Triad Financial Services · Longbridge Financial vs Alabama Housing Finance Authority · Longbridge Financial vs Independence Home Loans
What people say about Longbridge Financial
All experiencesNo experiences with Longbridge Financial yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Longbridge Financial complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 5, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | Explained |
| Oct 16, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 12, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 8, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Oct 5, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Sep 15, 2026 | Mortgages | Incorrect information on your reportAccount status incorrect | Explained |
| Sep 8, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Sep 5, 2026 | Mortgages | Struggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieu | Explained |
| Sep 2, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | No timely reply |
| Aug 31, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Aug 9, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | Explained |
| Jul 22, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
Questions about Longbridge Financial
How many complaints does Longbridge Financial have?
Longbridge Financial has 104 complaints on record since September 2016, including 34 in the last 12 months and 1 in the last 30 days. That makes it number 835 of every company by complaints this year.
Does Longbridge Financial respond to complaints?
Yes. Longbridge Financial answered 97.1% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 34/100 (grade F).
What do people complain about most with Longbridge Financial?
The most common problems are trouble during payment process (39), struggling to pay mortgage (20), applying for a mortgage or refinancing an existing mortgage (24).
Is Longbridge Financial legit?
Longbridge Financial is a real company with a public complaint record: consumers have complained about it 104 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Longbridge Financial legit? for the signals, red flags and how to protect yourself.
Are complaints about Longbridge Financial going up or down?
Up. There were 34 complaints in the last 12 months against 19 in the 12 before (+79%). See every month.
How do I file a complaint against Longbridge Financial?
Complain to Longbridge Financial in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Longbridge Financial complaints come from?
Most come from California (16), Florida (11), Arizona (9). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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