Mortgage company · complaint record
Steps Home Loans complaints
Filed under Steps Home Loans, LLC
Consumers have filed 1 complaint about Steps Home Loans since 2022, none in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- -
Since February 2022
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 4, 2022
Steps Home Loans complaints by month
The busiest month was February 2022 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Steps Home Loans answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Steps Home Loans problems
Steps Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Steps Home LoansMortgages | - | 0 | - |
Compare side by side: Steps Home Loans vs Midwest Loan Services · Steps Home Loans vs Truhome Solutions · Steps Home Loans vs NEXA Mortgage · Steps Home Loans vs Hilltop
What people say about Steps Home Loans
All experiencesNo experiences with Steps Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Steps Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 4, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | Explained |
Questions about Steps Home Loans
How many complaints does Steps Home Loans have?
Steps Home Loans has 1 complaint on record since February 2022, including 0 in the last 12 months and 0 in the last 30 days.
Does Steps Home Loans respond to complaints?
Yes. Steps Home Loans answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Steps Home Loans?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1).
Is Steps Home Loans legit?
Steps Home Loans is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Steps Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Steps Home Loans?
Complain to Steps Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Steps Home Loans complaints come from?
Most come from Colorado (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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