Auto lender · complaint record
Sum Investments complaints
Filed under Sum Investments, Inc.
Consumers have filed 8 complaints about Sum Investments since 2017, 2 of them in the last 12 months. It answered 50% on time and closed 0% with relief for the customer. The most common problem is managing the loan or lease.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 8
- Last 12 months
- 2
- Answered on time
- 50%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #103 of 193
Since April 2017
new vs the year before
Industry: 98.2%
Typical auto lender: 9%
Newest: Apr 29, 2026
Most complained-about auto lenders
Sum Investments complaints by month
The busiest month was August 2021 (2 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Sum Investments answered all time
- Closed with non-monetary relief112.5%
- Closed with explanation787.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Sum Investments complaints are about
Top Sum Investments problems
Inside "Attempts to collect debt not owed"
- Debt was result of identity theft 2
Sum Investments compared with other auto lenders
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | The Savings GroupAuto loans & leases | 63 | 41 | C |
| 2 | AC AutoPay LLC, Denver, CO BranchAuto loans & leases | 60 | 38 | C |
| 3 | CARS AcquisitionAuto loans & leases | 81 | 34 | A |
| 4 | EA HoldingsAuto loans & leases | 3 | 33 | F |
| 5 | Innovate ManagedAuto loans & leases | 6 | 32 | F |
| 6 | Cooley EnterprisesAuto loans & leases | 8 | 31 | F |
| 7 | Challenge Financial ServicesAuto loans & leases | 5 | 27 | F |
| 8 | Sum InvestmentsAuto loans & leases | - | 2 | - |
Compare side by side: Sum Investments vs The Savings Group · Sum Investments vs AC AutoPay LLC, Denver, CO Branch · Sum Investments vs CARS Acquisition · Sum Investments vs EA Holdings
What people say about Sum Investments
All experiencesNo experiences with Sum Investments yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Sum Investments complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 29, 2026 | Auto loans & leases | Struggling to pay your loanDenied request to lower payments | Explained |
| Nov 21, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Oct 22, 2025 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| May 3, 2025 | Auto loans & leases | RepossessionNotice to repossess | Explained |
| Aug 27, 2021 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Fixed |
| Aug 26, 2021 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 15, 2019 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 5, 2017 | Debt collection | Disclosure verification of debtNot given enough info to verify debt | Explained |
Questions about Sum Investments
How many complaints does Sum Investments have?
Sum Investments has 8 complaints on record since April 2017, including 2 in the last 12 months and 0 in the last 30 days. That makes it number 2,550 of every company by complaints this year.
Does Sum Investments respond to complaints?
Yes. Sum Investments answered 50% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Sum Investments?
The most common problems are managing the loan or lease (1), struggling to pay your loan (1), attempts to collect debt not owed (2).
Is Sum Investments legit?
Sum Investments is a real company with a public complaint record: consumers have complained about it 8 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Sum Investments legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Sum Investments?
Complain to Sum Investments in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Sum Investments complaints come from?
Most come from California (6), Florida (1), Oklahoma (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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