Mortgage company · complaint record
Trustpoint Mortgage complaints
Filed under Trustpoint Mortgage Company, Inc
Consumers have filed 1 complaint about Trustpoint Mortgage since 2026, 1 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is applying for a mortgage or refinancing an existing mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 1
- Last 12 months
- 1
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since February 2026
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Feb 6, 2026
Most complained-about mortgage lenders & servicers
Trustpoint Mortgage complaints by month
The busiest month was February 2026 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Trustpoint Mortgage answered all time
- Closed with explanation1100%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Trustpoint Mortgage problems
Inside "Applying for a mortgage or refinancing an existing mortgage"
- Application denials 1
Trustpoint Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Trustpoint MortgageMortgages | - | 1 | - |
Compare side by side: Trustpoint Mortgage vs Midwest Loan Services · Trustpoint Mortgage vs Truhome Solutions · Trustpoint Mortgage vs NEXA Mortgage · Trustpoint Mortgage vs Hilltop
What people say about Trustpoint Mortgage
All experiencesNo experiences with Trustpoint Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Trustpoint Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Feb 6, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | Explained |
Questions about Trustpoint Mortgage
How many complaints does Trustpoint Mortgage have?
Trustpoint Mortgage has 1 complaint on record since February 2026, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Trustpoint Mortgage respond to complaints?
Yes. Trustpoint Mortgage answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Trustpoint Mortgage?
The most common problems are applying for a mortgage or refinancing an existing mortgage (1).
Is Trustpoint Mortgage legit?
Trustpoint Mortgage is a real company with a public complaint record: consumers have complained about it 1 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Trustpoint Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Trustpoint Mortgage?
Complain to Trustpoint Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Trustpoint Mortgage complaints come from?
Most come from Kentucky (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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