Mortgage company · complaint record
Vellum Mortgage complaints
Filed under Vellum Mortgage, Inc.
Consumers have filed 3 complaints about Vellum Mortgage since 2020, none in the last 12 months. It answered 100% on time and closed 33% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 33%
- Last 30 days
- 0
- Rank
- -
Since October 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 19, 2024
Vellum Mortgage complaints by month
The busiest month was October 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Vellum Mortgage answered all time
- Closed with monetary relief133.3%
- Closed with explanation266.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Vellum Mortgage problems
Inside "Trouble during payment process"
- Paying off the loan 1
Vellum Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Vellum MortgageMortgages | - | 0 | - |
Compare side by side: Vellum Mortgage vs Midwest Loan Services · Vellum Mortgage vs Truhome Solutions · Vellum Mortgage vs NEXA Mortgage · Vellum Mortgage vs Hilltop
What people say about Vellum Mortgage
All experiencesNo experiences with Vellum Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Vellum Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 19, 2024 | Mortgages | Trouble during payment processPaying off the loan | Explained |
| Jan 8, 2021 | Mortgages | Trouble during payment process | Explained |
| Oct 6, 2020 | Mortgages | Struggling to pay mortgage | Money back |
Questions about Vellum Mortgage
How many complaints does Vellum Mortgage have?
Vellum Mortgage has 3 complaints on record since October 2020, including 0 in the last 12 months and 0 in the last 30 days.
Does Vellum Mortgage respond to complaints?
Yes. Vellum Mortgage answered 100% of its complaints on time (within 15 days) and closed 33% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Vellum Mortgage?
The most common problems are trouble during payment process (2), struggling to pay mortgage (1).
Is Vellum Mortgage legit?
Vellum Mortgage is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Vellum Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Vellum Mortgage?
Complain to Vellum Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Vellum Mortgage complaints come from?
Most come from Virginia (2), Maryland (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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