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Debt relief & credit repair

Complaint 12010040 Shellpoint Mortgage Servicing

Explained
Product
Debt or credit management · Credit repair services
From
Florida 32533
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Feb 9, 2025Complaint received
  2. Mar 20, 2025Sent to Shellpoint Mortgage Servicing (39 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Shellpoint Mortgage Servicing complaints about confusing or missing disclosures

ReceivedAboutIssueStateAnswerOn time
Dec 27, 2024Debt relief & credit repairConfusing or missing disclosuresFLExplainedYes
Oct 17, 2024Debt relief & credit repairConfusing or missing disclosuresTNExplainedYes
Oct 5, 2024Payday & personal loansConfusing or missing disclosuresCTExplainedYes
Apr 5, 2024Debt relief & credit repairConfusing or missing disclosuresOKExplainedYes
Feb 20, 2024Debt relief & credit repairConfusing or missing disclosuresNCExplainedYes
Nov 13, 2023Debt relief & credit repairConfusing or missing disclosuresVAExplainedYes
Aug 20, 2021Debt relief & credit repairConfusing or missing disclosuresSCExplainedYes
Aug 11, 2020Debt relief & credit repairConfusing or missing disclosures-ExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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