Case file
- Product
- Debt or credit management · Mortgage modification or foreclosure avoidance
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes it acted appropriately as authorized by contract or law
- Oct 26, 2025Complaint received
- Oct 26, 2025Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about problem with customer service
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 27, 2026 | Money transfers & apps | Problem with customer service | NY | In progress | Yes |
| Sep 24, 2026 | Money transfers & apps | Problem with customer service | OH | In progress | Yes |
| Jan 9, 2026 | Debt relief & credit repair | Problem with customer service | CO | Explained | Yes |
| Dec 4, 2025 | Debt relief & credit repair | Problem with customer service | TX | Explained | Yes |
| Aug 30, 2025 | Debt relief & credit repair | Problem with customer service | MS | Explained | Yes |
| Aug 21, 2025 | Debt relief & credit repair | Problem with customer service | MN | Explained | Yes |
| May 20, 2025 | Debt relief & credit repair | Problem with customer service | IA | Explained | Yes |
| Apr 10, 2025 | Debt relief & credit repair | Problem with customer service | NJ | Explained | Yes |
| Mar 20, 2025 | Debt relief & credit repair | Problem with customer service | MD | Explained | Yes |
| Jun 11, 2024 | Debt relief & credit repair | Problem with customer service | FL | Explained | Yes |
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