Case file
Prepaid & gift cards
Complaint 18460727 Citibank
Explained- Product
- Prepaid card · Gift card
- Detail
- Changes in terms from what was offered or advertised
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jan 5, 2026Complaint received
- Jan 12, 2026Sent to Citibank (7 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about advertising
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 17, 2024 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | LA | Explained | Yes |
| Apr 10, 2024 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | FL | Explained | Yes |
| Apr 19, 2023 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | NV | Explained | Yes |
| Jun 2, 2022 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | IN | Explained | Yes |
| Mar 22, 2022 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | NV | Explained | Yes |
| Oct 12, 2021 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | NY | Money back | Yes |
| Sep 5, 2020 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | CA | Explained | Yes |
| Jul 6, 2019 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | VA | Money back | Yes |
| Apr 28, 2018 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | TX | Explained | Yes |
| Feb 14, 2018 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | IL | Fixed | Yes |
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