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Prepaid & gift cards

Complaint 4803864 Citibank

Money back
Company
Citibank
Product
Credit card or prepaid card · Gift card
Detail
Changes in terms from what was offered or advertised
From
New York 11222
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 12, 2021Complaint received
  2. Oct 13, 2021Sent to Citibank (1 day later)
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Citibank complaints about advertising

ReceivedAboutIssueStateAnswerOn time
Jan 5, 2026Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedCAExplainedYes
Aug 17, 2024Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardLAExplainedYes
Apr 10, 2024Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Apr 19, 2023Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardNVExplainedYes
Jun 2, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardINExplainedYes
Mar 22, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardNVExplainedYes
Sep 5, 2020Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardCAExplainedYes
Jul 6, 2019Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardVAMoney backYes
Apr 28, 2018Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedTXExplainedYes
Feb 14, 2018Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardILFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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