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Prepaid & gift cards

Complaint 3297694 Citibank

Money back
Company
Citibank
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Confusing or misleading advertising about the card
From
Virginia 222XX
Filed by
Web · Servicemember
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 6, 2019Complaint received
  2. Jul 6, 2019Sent to Citibank
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Citibank complaints about advertising

ReceivedAboutIssueStateAnswerOn time
Jan 5, 2026Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedCAExplainedYes
Aug 17, 2024Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardLAExplainedYes
Apr 10, 2024Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Apr 19, 2023Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardNVExplainedYes
Jun 2, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardINExplainedYes
Mar 22, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardNVExplainedYes
Oct 12, 2021Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedNYMoney backYes
Sep 5, 2020Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardCAExplainedYes
Apr 28, 2018Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedTXExplainedYes
Feb 14, 2018Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardILFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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