Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Prepaid & gift cards

Complaint 5626378 Citibank

Explained
Company
Citibank
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Confusing or misleading advertising about the card
From
Indiana 470XX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jun 2, 2022Complaint received
  2. Jun 2, 2022Sent to Citibank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Citibank?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Citibank's record

More Citibank complaints about advertising

ReceivedAboutIssueStateAnswerOn time
Jan 5, 2026Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedCAExplainedYes
Aug 17, 2024Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardLAExplainedYes
Apr 10, 2024Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLExplainedYes
Apr 19, 2023Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardNVExplainedYes
Mar 22, 2022Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardNVExplainedYes
Oct 12, 2021Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedNYMoney backYes
Sep 5, 2020Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardCAExplainedYes
Jul 6, 2019Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardVAMoney backYes
Apr 28, 2018Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedTXExplainedYes
Feb 14, 2018Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardILFixedYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience