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Student loans

Complaint 1861393 Student Assist Plus

Explained
Product
Student loan · Federal student loan servicing
Detail
Received bad information about my loan
From
-
Filed by
Phone · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes the complaint is the result of a misunderstanding
  1. Apr 2, 2016Complaint received
  2. May 12, 2016Sent to Student Assist Plus (40 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Student Assist Plus complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Jan 25, 2017Student loansDealing with my lender or servicerReceived bad information about my loanKYFixedYes
Sep 30, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedTXExplainedYes
Sep 28, 2016Student loansDealing with my lender or servicerReceived bad information about my loanMSFixedYes
Jun 24, 2016Student loansDealing with my lender or servicerKeep getting calls about my loanINExplainedYes
Jun 21, 2016Student loansDealing with my lender or servicerTrouble with how payments are handledMDMoney backYes
Apr 18, 2016Student loansDealing with my lender or servicerTrouble with how payments are handledNJMoney backNo

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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