Case file
Credit reporting
Complaint 23246475 Ally Financial
Explained- Product
- Credit reporting or other personal consumer reports · Credit reporting
- Detail
- Problem canceling credit monitoring or identify theft protection service
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 16, 2026Complaint received
- Jun 16, 2026Sent to Ally Financial
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Ally Financial complaints about credit monitoring or identity theft protection services
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 9, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | MA | In progress | Yes |
| Nov 4, 2026 | Auto loans & leases | Credit monitoring or identity theft protection servicesProblem with product or service terms changing | CA | In progress | Yes |
| Aug 23, 2026 | Auto loans & leases | Credit monitoring or identity theft protection servicesDidn't receive services that were advertised | IL | Explained | Yes |
| Aug 21, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | FL | Explained | Yes |
| Aug 13, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | FL | Explained | Yes |
| Aug 11, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | CA | Explained | Yes |
| Aug 8, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesProblem canceling credit monitoring or identify theft protection service | CA | Explained | Yes |
| Jul 23, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | IL | Explained | Yes |
| Jul 20, 2026 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | TX | Explained | Yes |
| Jul 16, 2026 | Auto loans & leases | Credit monitoring or identity theft protection servicesBilling dispute for services | VA | Explained | Yes |
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