Case file
Prepaid & gift cards
Complaint 23337308 JPMorgan Chase
Explained- Product
- Prepaid card · General-purpose prepaid card
- Detail
- Trouble using the card to spend money in a store or online
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Jun 16, 2026Complaint received
- Jun 18, 2026Sent to JPMorgan Chase (2 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More JPMorgan Chase complaints about trouble using the card
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 2, 2026 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | NC | Explained | Yes |
| Nov 3, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | MO | Explained | Yes |
| Apr 21, 2025 | Prepaid & gift cards | Trouble using the cardProblem using the card to withdraw money from an ATM | NY | Explained | Yes |
| Mar 27, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | CA | Explained | Yes |
| Jan 23, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | MA | Fixed | Yes |
| Jan 18, 2025 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | NY | Explained | Yes |
| Jul 5, 2024 | Prepaid & gift cards | Trouble using the cardTrouble using the card to spend money in a store or online | CA | Explained | Yes |
| Sep 24, 2023 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | MI | Explained | Yes |
| May 6, 2023 | Prepaid & gift cards | Trouble using the cardTrouble using the card to pay a bill | NJ | Explained | Yes |
| Nov 8, 2022 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | AZ | Fixed | Yes |
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