Case file
Credit cards
Complaint 25162830 First Citizens Bancshares
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Card was charged for something you did not purchase with the card
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Aug 8, 2026Complaint received
- Aug 18, 2026Sent to First Citizens Bancshares (10 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More First Citizens Bancshares complaints about problem with a purchase shown on your statement
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 3, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | NC | Explained | Yes |
| Jun 12, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | FL | Money back | Yes |
| Jun 10, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | FL | Explained | Yes |
| May 16, 2025 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | NC | Explained | Yes |
| Oct 8, 2024 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | NC | Explained | Yes |
| Jul 11, 2023 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | WI | Explained | Yes |
| Apr 26, 2023 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | GA | Explained | Yes |
| Nov 10, 2022 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | FL | Explained | Yes |
| Nov 15, 2021 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | WA | Explained | Yes |
| Jun 9, 2021 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | SC | Explained | Yes |
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