Case file
Credit cards
Complaint 31333868 Citibank
Fixed- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Didn't receive advertised or promotional terms
- Filed by
- Web
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 29, 2026Complaint received
- Oct 29, 2026Sent to Citibank
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Citibank complaints about advertising and marketing, including promotional offers
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | TX | Money back | Yes |
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | VA | Explained | Yes |
| Nov 3, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | MA | Money back | Yes |
| Nov 2, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | NY | Explained | Yes |
| Oct 31, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | OH | Explained | Yes |
| Oct 30, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | IN | Explained | Yes |
| Oct 30, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | WA | Explained | Yes |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | NY | Money back | Yes |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | CA | Explained | Yes |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | CA | In progress | Yes |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.