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Credit cards

Complaint 31438428 Citibank

Explained
Company
Citibank
Product
Credit card · General-purpose credit card or charge card
Detail
Didn't receive advertised or promotional terms
From
Indiana 46032
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 30, 2026Complaint received
  2. Oct 30, 2026Sent to Citibank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about advertising and marketing, including promotional offers

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardTXMoney backYes
Nov 4, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsVAExplainedYes
Nov 3, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsMAMoney backYes
Nov 2, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardNYExplainedYes
Oct 31, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsOHExplainedYes
Oct 30, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardWAExplainedYes
Oct 29, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNYMoney backYes
Oct 29, 2026Credit cardsAdvertising and marketing, including promotional offersConfusing or misleading advertising about the credit cardCAExplainedYes
Oct 29, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsCAIn progressYes
Oct 29, 2026Credit cardsAdvertising and marketing, including promotional offersDidn't receive advertised or promotional termsNMFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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