Case file
Credit cards
Complaint 31496893 Citibank
Explained- Product
- Credit card · General-purpose credit card or charge card
- Detail
- Didn't receive advertised or promotional terms
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Oct 31, 2026Complaint received
- Oct 31, 2026Sent to Citibank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citibank complaints about advertising and marketing, including promotional offers
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | TX | Money back | Yes |
| Nov 4, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | VA | Explained | Yes |
| Nov 3, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | MA | Money back | Yes |
| Nov 2, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | NY | Explained | Yes |
| Oct 30, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | IN | Explained | Yes |
| Oct 30, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | WA | Explained | Yes |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | NY | Money back | Yes |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersConfusing or misleading advertising about the credit card | CA | Explained | Yes |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | CA | In progress | Yes |
| Oct 29, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | NM | Fixed | Yes |
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