Case file
Student loans
Complaint 3652020 Student Loan Financial Assistance
Explained- Product
- Student loan · Federal student loan servicing
- Detail
- Trouble with how payments are being handled
- Filed by
- Phone · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes the complaint is the result of a misunderstanding
- May 14, 2020Complaint received
- May 14, 2020Sent to Student Loan Financial Assistance
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Student Loan Financial Assistance complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| May 5, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | SC | Fixed | Yes |
| Jul 24, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | IN | Explained | Yes |
| Apr 21, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | NY | Explained | Yes |
| Feb 27, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | FL | Money back | Yes |
| Feb 5, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | MA | Explained | No |
| Jan 30, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | NY | Explained | No |
| Jan 27, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | CA | Explained | No |
| Jan 9, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | CA | Explained | No |
| Jan 7, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | NE | Explained | No |
| Oct 22, 2019 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | TN | Explained | No |
Discuss this complaint
No comments yet. Start the conversation - questions are welcome too.