Loan servicer · complaint record
Student Loan Financial Assistance complaints
Consumers have filed 42 complaints about Student Loan Financial Assistance since 2019, none in the last 12 months. It answered 33.3% on time and closed 12% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 42
- Last 12 months
- 0
- Answered on time
- 33.3%
- Closed with relief
- 12%
- Last 30 days
- 0
- Rank
- -
Since May 2019
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: May 5, 2021
Student Loan Financial Assistance complaints by month
The busiest month was September 2019 (6 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Student Loan Financial Assistance answered all time
- Closed with monetary relief49.5%
- Closed with non-monetary relief12.4%
- Closed with explanation3788.1%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Student Loan Financial Assistance complaints are about
Top Student Loan Financial Assistance problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 11
- Trouble with how payments are being handled 4
- Don't agree with the fees charged 2
- Problem with customer service 1
- Keep getting calls about your loan 1
Where Student Loan Financial Assistance complaints come from
Most complaints: California (5), South Carolina (3), New York (3), Ohio (2), Illinois (2).
Student Loan Financial Assistance compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Student Loan Financial AssistanceStudent loans | - | 0 | - |
Compare side by side: Student Loan Financial Assistance vs Earnest · Student Loan Financial Assistance vs College Ave Student Loan Servicing · Student Loan Financial Assistance vs Meritize Financial · Student Loan Financial Assistance vs LendKey Technologies
What people say about Student Loan Financial Assistance
All experiencesNo experiences with Student Loan Financial Assistance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Student Loan Financial Assistance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 5, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Fixed |
| Feb 25, 2021 | Debt collection | Communication tacticsFrequent or repeated calls | Explained |
| Aug 4, 2020 | Student loans | Struggling to repay your loanCan't temporarily delay making payments | Explained |
| Jul 24, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Jun 16, 2020 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| May 15, 2020 | Debt relief & credit repair | Fraud or scam | Explained |
| May 14, 2020 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 4, 2020 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 21, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Feb 27, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Money back |
| Feb 10, 2020 | Debt relief & credit repair | Fraud or scam | Explained |
| Feb 5, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Student Loan Financial Assistance
How many complaints does Student Loan Financial Assistance have?
Student Loan Financial Assistance has 42 complaints on record since May 2019, including 0 in the last 12 months and 0 in the last 30 days.
Does Student Loan Financial Assistance respond to complaints?
Yes. Student Loan Financial Assistance answered 33.3% of its complaints on time (within 15 days) and closed 12% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Student Loan Financial Assistance?
The most common problems are dealing with your lender or servicer (19), struggling to repay your loan (9), fraud or scam (6).
Is Student Loan Financial Assistance legit?
Student Loan Financial Assistance is a real company with a public complaint record: consumers have complained about it 42 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Student Loan Financial Assistance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Student Loan Financial Assistance?
Complain to Student Loan Financial Assistance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Student Loan Financial Assistance complaints come from?
Most come from California (5), South Carolina (3), New York (3). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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