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Prepaid & gift cards

Complaint 7013637 Truist

Explained
Company
Truist
Product
Credit card or prepaid card · General-purpose prepaid card
Detail
Card company isn't resolving a dispute about a purchase or transfer
From
Virginia 22101
Filed by
Phone · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 23, 2023Complaint received
  2. May 23, 2023Sent to Truist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about problem with a purchase or transfer

ReceivedAboutIssueStateAnswerOn time
Jan 3, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferILExplainedYes
Sep 15, 2025Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardTXExplainedYes
Mar 31, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
May 6, 2024Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardKYExplainedYes
Jan 17, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNCFixedYes
Feb 12, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLFixedYes
Jul 5, 2022Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardVAExplainedYes
Sep 29, 2020Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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