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Prepaid & gift cards

Complaint 8943033 Truist

Explained
Company
Truist
Product
Prepaid card · Government benefit card
Detail
Charged for a purchase or transfer you did not make with the card
From
Kentucky 40229
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. May 6, 2024Complaint received
  2. May 10, 2024Sent to Truist (4 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about problem with a purchase or transfer

ReceivedAboutIssueStateAnswerOn time
Jan 3, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferILExplainedYes
Sep 15, 2025Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardTXExplainedYes
Mar 31, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
Jan 17, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferNCFixedYes
May 23, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Feb 12, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLFixedYes
Jul 5, 2022Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardVAExplainedYes
Sep 29, 2020Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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