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Prepaid & gift cards

Complaint 8168285 Truist

Fixed
Company
Truist
Product
Prepaid card · General-purpose prepaid card
Detail
Card company isn't resolving a dispute about a purchase or transfer
From
North Carolina 27834
Filed by
Phone
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 17, 2024Complaint received
  2. Jan 19, 2024Sent to Truist (2 days later)
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More Truist complaints about problem with a purchase or transfer

ReceivedAboutIssueStateAnswerOn time
Jan 3, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferILExplainedYes
Sep 15, 2025Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardTXExplainedYes
Mar 31, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferCAExplainedYes
May 6, 2024Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardKYExplainedYes
May 23, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferVAExplainedYes
Feb 12, 2023Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLFixedYes
Jul 5, 2022Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardVAExplainedYes
Sep 29, 2020Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardGAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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