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Case file

Prepaid & gift cards

Complaint 7640505 PLS Group

Explained
Company
PLS Group
Product
Prepaid card · General-purpose prepaid card
From
North Carolina 28213
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Oct 4, 2023Complaint received
  2. Oct 17, 2023Sent to PLS Group (13 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More PLS Group complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
May 22, 2026Money transfers & appsUnexpected or other feesINMoney backYes
May 25, 2024Money transfers & appsUnexpected or other feesINExplainedYes
Nov 3, 2023Prepaid & gift cardsUnexpected or other feesINExplainedYes
May 23, 2023Prepaid & gift cardsUnexpected or other feesCAExplainedYes
Aug 20, 2022Money transfers & appsUnexpected or other feesILExplainedYes
Jan 13, 2022Prepaid & gift cardsUnexpected or other feesNCExplainedYes
May 30, 2021Prepaid & gift cardsUnexpected or other feesMAExplainedYes
Apr 24, 2021Prepaid & gift cardsUnexpected or other feesNCExplainedYes
Mar 30, 2021Money transfers & appsUnexpected or other feesTXExplainedYes
Nov 2, 2020Prepaid & gift cardsUnexpected or other fees-ExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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