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Case file

Bank accounts

Complaint 9785335 Northern Trust

Explained
Product
Checking or savings account · Other banking product or service
Detail
Funds not received from closed account
From
New York 10708
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 13, 2024Complaint received
  2. Aug 13, 2024Sent to Northern Trust
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Northern Trust complaints about closing an account

ReceivedAboutIssueStateAnswerOn time
Sep 7, 2023Bank accountsClosing an accountCan't close your accountCOExplainedYes
Jun 9, 2021Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
Jul 30, 2020Bank accountsClosing an accountFunds not received from closed accountILExplainedYes
Jun 19, 2019Bank accountsClosing an accountFunds not received from closed accountILMoney backYes
May 8, 2019Bank accountsClosing an accountCan't close your accountILExplainedYes
Apr 11, 2019Bank accountsClosing an accountFees charged for closing accountFLExplainedYes
Feb 22, 2018Bank accountsClosing an accountCan't close your accountMOExplainedYes
Sep 15, 2017Bank accountsClosing an accountCompany closed your accountILExplainedYes
Jun 13, 2017Bank accountsClosing an accountCan't close your accountGAExplainedNo

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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