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Complaint log

Northern Trust complaint log

The newest complaints about Northern Trust, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Oct 19, 2026Bank accountsManaging an accountProblem accessing accountGAExplainedYes
Jun 28, 2026Money transfers & appsMoney was not available when promisedCAExplainedYes
May 14, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Mar 28, 2026Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Feb 20, 2026Bank accountsManaging an accountProblem accessing account-ExplainedYes
Dec 23, 2025Bank accountsManaging an accountProblem accessing accountTXExplainedYes
Nov 3, 2025Money transfers & appsOther transaction problemCTExplainedYes
Oct 10, 2025Bank accountsManaging an accountDeposits or withdrawalsCAExplainedYes
Sep 11, 2025Bank accountsManaging an accountBanking errorsCAExplainedNo
Jul 6, 2025Money transfers & appsOther service problem-ExplainedYes
Feb 6, 2025MortgagesIncorrect information on your reportAccount information incorrectFLExplainedYes
Aug 21, 2024Money transfers & appsOther transaction problemCAExplainedYes
Aug 13, 2024Bank accountsClosing an accountFunds not received from closed accountNYExplainedYes
Jun 5, 2024Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Jun 4, 2024Credit reportingImproper use of your reportReporting company used your report improperlyILExplainedYes
Apr 16, 2024Credit reportingImproper use of your reportReporting company used your report improperlyILExplainedYes
Mar 22, 2024Bank accountsManaging an accountDeposits and withdrawalsTXExplainedYes
Feb 15, 2024Bank accountsManaging an accountCashing a checkSCExplainedYes
Oct 27, 2023Bank accountsManaging an accountProblem accessing accountILExplainedYes
Oct 18, 2023Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedMSExplainedYes
Sep 15, 2023Bank accountsManaging an accountBanking errorsAZMoney backYes
Sep 7, 2023Bank accountsClosing an accountCan't close your accountCOExplainedYes
Sep 6, 2023Bank accountsManaging an accountBanking errorsCAExplainedYes
Aug 18, 2023Bank accountsManaging an accountDeposits and withdrawals-ExplainedYes
Jul 5, 2023Bank accountsManaging an accountProblem accessing accountILExplainedYes
Apr 14, 2023Bank accountsManaging an accountFunds not handled or disbursed as instructedCAExplainedYes
Feb 15, 2023CryptoOther transaction problemCAExplainedYes
Jan 4, 2023Money transfers & appsWrong amount charged or receivedFLExplainedYes
Dec 29, 2022Money transfers & appsIncorrect exchange rateOHExplainedYes
Nov 2, 2022Money transfers & appsMoney was not available when promisedFLExplainedYes
Oct 12, 2022Money transfers & appsIncorrect exchange rateOHExplainedYes
Sep 18, 2022Bank accountsManaging an accountBanking errorsCOExplainedYes
Apr 14, 2022Money transfers & appsWrong amount charged or receivedNYExplainedYes
Feb 10, 2022Money transfers & appsFraud or scamCOExplainedYes
Nov 15, 2021Bank accountsManaging an accountDeposits and withdrawalsOHExplainedYes
Jul 12, 2021Money transfers & appsFraud or scamTXExplainedYes
Jun 30, 2021MortgagesTrouble during payment processFLExplainedYes
Jun 9, 2021Bank accountsClosing an accountFunds not received from closed accountCAExplainedYes
Mar 31, 2021Money transfers & appsOther transaction problemTXExplainedYes
Feb 25, 2021Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedTXExplainedYes
Sep 29, 2020Bank accountsManaging an accountFunds not handled or disbursed as instructedILExplainedYes
Aug 17, 2020Money transfers & appsOther transaction problemFLExplainedYes
Jul 30, 2020Bank accountsClosing an accountFunds not received from closed accountILExplainedYes
Apr 7, 2020Credit reportingIncorrect information on your reportAccount status incorrectILExplainedYes
Apr 5, 2020Bank accountsProblem with a lender or other company charging your accountTransaction was not authorizedFLExplainedYes
Feb 27, 2020Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAExplainedYes
Dec 20, 2019MortgagesTrouble during payment processFLExplainedYes
Nov 6, 2019Bank accountsManaging an accountFunds not handled or disbursed as instructedCOExplainedYes
Oct 23, 2019Money transfers & appsWrong amount charged or receivedMNExplainedYes
Aug 23, 2019MortgagesImproper use of your reportReporting company used your report improperlyFLExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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