Bank · complaint record
Northern Trust complaints
Filed under Northern Trust Company, The
Consumers have filed 136 complaints about Northern Trust since 2012, 6 of them in the last 12 months. It answered 100% on time and closed 0% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 136
- Last 12 months
- 6
- Answered on time
- 100%
- Closed with relief
- 0%
- Last 30 days
- 1
- Rank
- #140 of 188
Since May 2012
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Oct 19, 2026
Most complained-about banks & credit unions
Northern Trust complaints by month
The busiest month was January 2014 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Northern Trust answered all time
- Closed with monetary relief118.1%
- Closed with non-monetary relief32.2%
- Closed with explanation12289.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Northern Trust complaints are about
Top Northern Trust problems
Inside "Managing an account"
- Deposits and withdrawals 9
- Funds not handled or disbursed as instructed 7
- Problem accessing account 6
- Banking errors 5
- Problem making or receiving payments 3
- Cashing a check 3
Where Northern Trust complaints come from
Most complaints: Illinois (26), Florida (26), California (21), Texas (8), Colorado (7).
Northern Trust compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Northern TrustBank accounts | - | 6 | - |
Compare side by side: Northern Trust vs Bancfirst · Northern Trust vs Banner · Northern Trust vs Customers Bancorp · Northern Trust vs RBC Bank
What people say about Northern Trust
All experiencesNo experiences with Northern Trust yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Northern Trust complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 19, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jun 28, 2026 | Money transfers & apps | Money was not available when promised | Explained |
| May 14, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Mar 28, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Feb 20, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Dec 23, 2025 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Nov 3, 2025 | Money transfers & apps | Other transaction problem | Explained |
| Oct 10, 2025 | Bank accounts | Managing an accountDeposits or withdrawals | Explained |
| Sep 11, 2025 | Bank accounts | Managing an accountBanking errors | Explained |
| Jul 6, 2025 | Money transfers & apps | Other service problem | Explained |
| Feb 6, 2025 | Mortgages | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 21, 2024 | Money transfers & apps | Other transaction problem | Explained |
Questions about Northern Trust
How many complaints does Northern Trust have?
Northern Trust has 136 complaints on record since May 2012, including 6 in the last 12 months and 1 in the last 30 days. That makes it number 1,757 of every company by complaints this year.
Does Northern Trust respond to complaints?
Yes. Northern Trust answered 100% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix; 0% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Northern Trust?
The most common problems are managing an account (35), money was not available when promised (3), account opening, closing, or management (19).
Is Northern Trust legit?
Northern Trust is a real company with a public complaint record: consumers have complained about it 136 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Northern Trust legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Northern Trust?
Complain to Northern Trust in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Northern Trust complaints come from?
Most come from Illinois (26), Florida (26), California (21). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Northern Trust
No comments yet. Start the conversation - questions are welcome too.