Mortgage company · complaint record
Capital Mortgage complaints
Consumers have filed 3 complaints about Capital Mortgage since 2020, 1 of them in the last 12 months. It answered 0% on time and closed 0% with relief for the customer. The most common problem is closing on a mortgage.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 3
- Last 12 months
- 1
- Answered on time
- 0%
- Closed with relief
- 0%
- Last 30 days
- 0
- Rank
- #365 of 595
Since July 2020
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Oct 1, 2026
Most complained-about mortgage lenders & servicers
Capital Mortgage complaints by month
The busiest month was July 2020 (1 complaint). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Capital Mortgage answered all time
- Closed with explanation133.3%
- Untimely response266.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
Top Capital Mortgage problems
Inside "Closing on a mortgage"
- Fees or costs after closing 1
Capital Mortgage compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Capital MortgageMortgages | - | 1 | - |
Compare side by side: Capital Mortgage vs Midwest Loan Services · Capital Mortgage vs Truhome Solutions · Capital Mortgage vs NEXA Mortgage · Capital Mortgage vs Hilltop
What people say about Capital Mortgage
All experiencesNo experiences with Capital Mortgage yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Capital Mortgage complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 1, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | No timely reply |
| Oct 28, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | No timely reply |
| Jul 13, 2020 | Mortgages | Closing on a mortgage | Explained |
Questions about Capital Mortgage
How many complaints does Capital Mortgage have?
Capital Mortgage has 3 complaints on record since July 2020, including 1 in the last 12 months and 0 in the last 30 days. That makes it number 3,042 of every company by complaints this year.
Does Capital Mortgage respond to complaints?
Yes. Capital Mortgage answered 0% of its complaints on time (within 15 days) and closed 0% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Capital Mortgage?
The most common problems are closing on a mortgage (2), applying for a mortgage or refinancing an existing mortgage (1).
Is Capital Mortgage legit?
Capital Mortgage is a real company with a public complaint record: consumers have complained about it 3 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Capital Mortgage legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Capital Mortgage?
Complain to Capital Mortgage in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Capital Mortgage complaints come from?
Most come from Texas (2), VI (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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