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Complaint log

Carrington Mortgage Services complaint log

The newest complaints about Carrington Mortgage Services, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Nov 6, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanCAIn progressYes
Nov 5, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNMIn progressYes
Nov 5, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNYExplainedYes
Nov 4, 2026MortgagesClosing on a mortgageDelays with the closing processNVIn progressYes
Nov 4, 2026MortgagesTrouble during payment processFees chargedUTIn progressYes
Nov 4, 2026MortgagesTrouble during payment processLoan sold or transferred to another companyNEIn progressYes
Nov 3, 2026MortgagesStruggling to pay mortgageForeclosureCAIn progressYes
Nov 3, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuCTIn progressYes
Nov 3, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefALIn progressYes
Nov 3, 2026MortgagesStruggling to pay mortgageForeclosureWVIn progressYes
Nov 3, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuTXIn progressYes
Nov 3, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureCOIn progressYes
Nov 2, 2026MortgagesTrouble during payment processPayment processVTIn progressYes
Nov 2, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceINIn progressYes
Nov 1, 2026MortgagesTrouble during payment processPayment processCAIn progressYes
Oct 31, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLIn progressYes
Oct 31, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLExplainedYes
Oct 31, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceWVIn progressYes
Oct 31, 2026MortgagesTrouble during payment processPayment processILIn progressYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuRIIn progressYes
Oct 30, 2026MortgagesTrouble during payment processPayment processFLIn progressYes
Oct 30, 2026Credit reportingProblem with a company's investigation into an existing problemInvestigation took more than 30 daysMIExplainedYes
Oct 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNJIn progressYes
Oct 30, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAIn progressYes
Oct 30, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceCAExplainedYes
Oct 30, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuINIn progressYes
Oct 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureMIIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXIn progressYes
Oct 29, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanTXExplainedYes
Oct 29, 2026MortgagesTrouble during payment processFees chargedCAIn progressYes
Oct 29, 2026MortgagesTrouble during payment processEscrow, taxes, or insurance-In progressYes
Oct 29, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processCAExplainedYes
Oct 29, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureLAIn progressYes
Oct 28, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureAZExplainedYes
Oct 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processNJExplainedYes
Oct 28, 2026MortgagesClosing on a mortgageDelays with the closing processPAExplainedYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceFLIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureFLIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuTXIn progressYes
Oct 27, 2026Credit reportingIncorrect information on your reportAccount status incorrectCAExplainedYes
Oct 27, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingDEIn progressYes
Oct 27, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanPAExplainedYes
Oct 27, 2026MortgagesTrouble during payment processPaying off the loanNCIn progressYes
Oct 27, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefOHIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceNCIn progressYes
Oct 27, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceTXIn progressYes
Oct 26, 2026MortgagesClosing on a mortgageDelays with the closing processCAIn progressYes
Oct 26, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceLAExplainedYes
Oct 26, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanORExplainedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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